Camillos Italian Restaurant, Pizzeria & Bar

Reviews about Camillos Italian Restaurant, Pizzeria & Bar

• 1 / 5

  By Sonia Maria
  The owner's daughter who manages the restaurant is very arrogant, rude, confrontational and has absolutely no concept about what good customer service entails. Three times in the past I became sick after eating their chef salad; however, she offered no apologies each time I informed her of this and merely said that I'm the only person who has ever become sick. I never once requested a refund and explained that I merely wanted to make her aware, but nevertheless she was defensive and argumentative. Mind you, my mother who also ate their chef salad became ill as well. As a result, I refrained from ordering it for several months, but thought I would give it another try and ordered a large chef’s salad. This time, the owner's daughter prepared it herself and served only 2 black and 2 green olives, a few cherry tomatoes chopped into small pieces and onions cut into large chunks. After serving me the large chef salad, she left the establishment. I asked the waiter why the chef salad's contents were so rationed when on the prior occasions I had ordered it, it contained 5-6 whole cherry tomatoes and 5 -6 green and black olives, as well as, thinly sliced onions, but he wasn't aware of any difference. When I entered the establishment two days later, she was hostile and began arguing with me that she's tired of having me complain about everything and that she doesn't know if I'm a chronic complainer, but that she doesn't appreciate it, because her waiter told her upon her return to the restaurant that I had complained about my salad. She also stated that I insulted her chef when I made a comment to her father upon exiting the restaurant that had he been there when I arrived, I would have ordered the pizza instead. I explained that I was not complaining about my salad and that I merely made a statement to the waiter that months ago when I used to order the chef salad, which was usually prepared by a former employee, the contents were not as rationed. She replied that since she orders and pays for the food, she instructs her employees on how much of each product to include on each order. She also stated that she fired the individual who previously prepared my salad. I also explained that I was not insulting her chef when I complimented her father by telling him that I missed his presence earlier that afternoon, because I like the flavor of the pizza he prepares. She then replied that she doesn't understand why I would like the pizza her father prepares better since all the chefs use the same ingredients. It was obvious that she wanted to provoke an argument and didn't value me as a customer, although I had been going there for many years. In view of her blatant hostility and abrasiveness, I have no intention of ever visiting this restaurant again! Restaurant owners and managers should treat customers with respect, courtesy and professionalism, not with disdain and aggression. I would not recommend visiting this restaurant if you expect to receive good customer service from its manager.
  September 20, 2016